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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 37547
Experience:  Electronics Engineer
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I cannot get connected to any of my catch up tv channels (4od

Customer Question

I cannot get connected to any of my catch up tv channels (4od e.g) it says 'trouble with server, try later' its been over a week now.
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me the make and model of the box your using please?
Customer: replied 2 years ago.

Model: 24005k does not state the make...'designed in USA assembled in China. Powered by 'Sky'

Expert:  Richard replied 2 years ago.
Thanks Wendy
As the first step, can you remove the power from the box and your internet modem and wait 10 minutes.
Then connect the power to the internet modem and wait 5 minutes
Connect the power back to the Skybox, turn it on and tell me if it now functions please