Hi, My name is***** will assist you. I am sorry to hear that you are having this issue. Which windows operating system on the computer? 8,7,xp, etc....
Give me as clue?
I think it is windows 7
Are you still there?
I have tried what you said and get the following info:
The drivers for this device are not installed. (Code 28)There is no driver selected for the device information set or element.To find a driver for this device, click Update Driver.
When I update the driver I get a message:
Could not find a driver for this device.
I have installed the latest version with the same negative result - no device connected. Ian