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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5495
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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Just bought a Lenovo G50 laptop but my Epson printer will no

Customer Question

Just bought a Lenovo G50 laptop but my Epson printer will no longer work with wifi and I can only use it by connecting a cable between laptop and printer.
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
let me know the operating system installed on your computer on which the computer is connected
There is an optional Remote Connect Service - Quick Resolution
if you Would like me to remote connect to your computer and fix the issue - The remote service will be an additional service which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
Let me know which service would you prefer.
The current question answer session which you have paid for or you need remote assistance which will be an additional service.
Customer: replied 2 years ago.

Windows 8.1

Expert:  michelleclive replied 2 years ago.
Please check your email and accept it so that i can send you a remote link and fix your problem.
Customer: replied 2 years ago.

Still awaiting e-mail with remote link

Expert:  michelleclive replied 2 years ago.

I see you have already opened the email and declined the service, i am resending you the offer then we can start.

please check and search for justanswer email in your inbox

michelleclive and other Electronics Specialists are ready to help you
Expert:  michelleclive replied 2 years ago.
http://tinyurl.com/o7kff49
copy and paste the link given above and follow the steps.
Join Your Remote Desktop Session
How Remote Desktop Works
Agree to the Remote Desktop Legal Disclaimer below.
The Remote Desktop client file will automatically download to your computer.
Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.
After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.
Customer: replied 2 years ago.
Expert:  michelleclive replied 2 years ago.
open this link by typing it in the address bar of your browser
in the page that opens ..Agree to the Remote Desktop Legal Disclaimer below.
The Remote Desktop client file will automatically download to your computer.
Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.
After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.
Expert:  michelleclive replied 2 years ago.
I see you are offline kindly let me know when you would be online.
Customer: replied 2 years ago.

Am now online

Expert:  michelleclive replied 2 years ago.
i gave you a remote link which got expired as i was waiting for you, will have to create a new one
Customer: replied 2 years ago.

Have now agree to remote desktop

Expert:  michelleclive replied 2 years ago.
let me get in now.