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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 37554
Experience:  Electronics Engineer
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I have a series 6 samsung 40" tv and the picture doesnt work

Customer Question

i have a series 6 samsung 40" tv and the picture doesnt work properly, ive tried unplugging everything and resetting it but it stays the same, i know its not the signal because when i unplug the aerial the screen still flashes, its like the right hand side of my screen flashes all different colours so i cant see anything
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
When you day the picture does not work properly, what exactly are you seeing?
Customer: replied 2 years ago.

The right hand side of my screen is darker from the rest of the screen and then most the time it starts flashing and sending red lines all over the screen

Expert:  Richard replied 2 years ago.
Thank you Ben
As the first step can you please remove the power to the TV and wait 10 minutes.
Then plug the power back in, turn it on and tell me please if you still have the problem
Let me know the results please
Richard and 2 other Electronics Specialists are ready to help you
Customer: replied 2 years ago.

I have tried this and still it doesnt work, i am at work at the minute so im not with my tv, shall i contact you again when i get home?

Expert:  Richard replied 2 years ago.
yes please
Customer: replied 2 years ago.

do you have an email address i can contact you on?

Expert:  Richard replied 2 years ago.
No, just here on this website please Ben
Customer: replied 2 years ago.

will i speak to you again or another expert?

Expert:  Richard replied 2 years ago.
me
Customer: replied 2 years ago.
Thanks for that
Expert:  Richard replied 2 years ago.
Thanks
If you try to open the menu on the TV, does this display ok?
Customer: replied 2 years ago.
Yes but it is very distorted
Expert:  Richard replied 2 years ago.
ok, can you give me the full model of the TV please
Customer: replied 2 years ago.
The model code is LE4OA656A1FXXU
The serial no. Is ALJL3SMQ904168M
And version is SQ01
Expert:  Richard replied 2 years ago.
Thanks
Are you able to get to MENU then Picture then Reset Picture and press ENTER?
Please let me know
Customer: replied 2 years ago.
Okay I've done that and it's still the same
Expert:  Richard replied 2 years ago.
Thanks
It is the mainboard thats controls the screen that has faulted
A corrupted firmware can cause this. But we have ruled this out now
I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
Thank you
Customer: replied 2 years ago.
Okay thanks for your help
Expert:  Richard replied 2 years ago.
Your welcome Ben