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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 32211
Experience:  Electronics Engineer
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My Edifier MP300 Plus speakers stop working and no longer recognised

Resolved Question:

My Edifier MP300 Plus speakers stop working and no longer recognised after cleaning and rebooting my PC. Do I need to download a driver and if so where can I download it from.
Thanks
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me the make and model of the PC and where you have plugged the speakers into?
Customer: replied 1 year ago.

Hi Richard

They use to work before. Once I have cleaned my PC it stopped working. It's plugged in the same place as before.

Expert:  Richard replied 1 year ago.
Thanks Jaya
I think you missed my questions?
No problem, ill repeat.
Can you tell me the make and model of the PC and where you have plugged the speakers into?
Customer: replied 1 year ago.

Its a HP G5135UK

I plugged the speakers in the audio outlet

Expert:  Richard replied 1 year ago.
Can you plug headphones into the same outlet and tell me if you hear sound please.
Make sure its the Audio OUT outlet.
Let me know the results please
Customer: replied 1 year ago.

For the headphones i use the USB port so cant use the same outlet

Expert:  Richard replied 1 year ago.
ok, you see on the front of the computer two stereo jacks, one is for the microphone and the other for the headphones.
Plug the speakers into the headphone port and tell me if you get sound please.
Customer: replied 1 year ago.

That's where it was always plugged but it doesn't work since I had the reboot. At the bottom of my screen where it shows the speaker icon, there is a red circle with a cross.

Expert:  Richard replied 1 year ago.
Thank you
Click on the Speaker icon and move the level to the top as this usually means its muted.
Then do you hear sound?
Customer: replied 1 year ago.

By clicking on the icon, it doesn't give me access to the sound level. It goes onto the trouble shooting and then fails.

Expert:  Richard replied 1 year ago.
Thanks
What is the make and model of the computer?
Customer: replied 1 year ago.

HP G5135UK

Expert:  Richard replied 1 year ago.
Thanks
Can you click start, right click computer and select properties.
Tell me if you have windows 64bit or 32 bit please
Customer: replied 1 year ago.

64

Expert:  Richard replied 1 year ago.
Thanks
Download and install the audio driver from my link below
http://tinyurl.com/q342jw8
You have to run the file.
Install it, restart the computer and tell me if the sound now works please.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 1 year ago.

I will try the download and inform you

Thanks

Expert:  Richard replied 1 year ago.
Thank you
Customer: replied 1 year ago.

error message after the download

system doesn't have the requirements for this update

update aborted

Expert:  Richard replied 1 year ago.
ok, when did the problem start?
Customer: replied 1 year ago.

It started after I had my pc cleaned and reboot a couple of months ago

Expert:  Richard replied 1 year ago.
ok, you said error message after download, so you got this error before you ran it? Or when you tried to run it?
Customer: replied 1 year ago.

error message appeared after the download and running it.

Expert:  Richard replied 1 year ago.
ok, go here and click check for updates and install everything it tells you to
http://support.hp.com/gb-en/product/HP-G5000-Desktop-PC-series/4169547/model/4234561/drivers/
Let me know the results please
Customer: replied 1 year ago.

Downloaded the drivers and still don't work.

When I click on the speaker icon the message that appears is " No audio devices are installed"

Expert:  Richard replied 1 year ago.
ok, then windows is completely corrupted or the audio card has failed.
We will have to do a reinstall of windows in order to confirm which.
First, backup all data off the computer as this will delete all your data and programs and return the computer to new (programs you will need to reinstall again).
Then power off the computer.
Then turn it on and keep tapping F11 until you get to the recovery manager.
Follow the onscreen steps and perform a Factory Restore which returns the computer to new.
Let this complete and when it has, check if the audio is now functioning.
Let me know the results please
Richard, Engineer
Category: Electronics
Satisfied Customers: 32211
Experience: Electronics Engineer
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