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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 38161
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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I'm trying to update the maps on my satnav, a nuvi 200w. purchased

Resolved Question:

I'm trying to update the maps on my satnav, a nuvi 200w. purchased the lifetime package. Tried downloading it with my usual server, Google Chrome but got a message "Chrome no longer supports this plug-in". I followed instructions to Internet Explorer but it did not recognise the URL stated. How do I get my download onto the satnav?
Submitted: 2 years ago.
Category: Electronics
Expert:  Viet - Technician replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Which URL / website did you try in Internet Explorer?

Do you have windows xp, vista, or 7, or 8?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

I'm using Windows 8.1

To access Explorer I clicked on the shortcut on the Garmin page.

I'm happy to use a remote session.

Expert:  Viet - Technician replied 2 years ago.
Thank you. Please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=cbf3ed3b-a14e-4985-aa6f-60e8ba472540

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Technician replied 2 years ago.
I have helped via remote support. If you need help with anything else, please come back any time. Please rate my service below. Thank you very much.
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