How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask michelleclive Your Own Question
michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5640
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
26798893
Type Your Electronics Question Here...
michelleclive is online now

I have locked my self out of my Samsung SM-A-A300FU. rd to

Resolved Question:

I have locked my self out of my Samsung SM-A-A300FU. rd to lock the screen by mistake and I cant remember my password. Please advise what I should do. Many thanks
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
you will have to factory restore the phone to get it working.
let me know when you are ready.
Customer: replied 2 years ago.

I'm ready, do I need to plug my phone into my laptop? :)

Expert:  michelleclive replied 2 years ago.
Steps to follow
Push and hold down the power button to shut it down.
now wait for 30 seconds and now press and hold Volume up and home button and then push and hold down the power button all three together.
volume up + home and then press the power button.
video link attached for more help
https://www.youtube.com/watch?v=fcPASfpklrE
michelleclive and other Electronics Specialists are ready to help you