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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I have an Epson WF-7515 and I have just replaced two cartridges

Customer Question

I have an Epson WF-7515 and I have just replaced two cartridges but an error message "load cassette correctly and press (diamond shaped simbal). I am at a loss to get it to print, can you please help me? many thanks.
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Hi, My name is ***** ***** i will be assisting you
Please turn off printer and unplug power cord
keep the ON button on printer pressed for 10 secs
wait for 2 mins
in the meanwhile remove all paper from the printer and clean the paper tray with a soft cloth
once you turn on printer, when you get a message for paper cassette or no paper insert only few sheets of paper and try a print
let me know the status