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Ask Viet - Technician Your Own Question

Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 35210
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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Phone s not working. Suddenly a green "alien "type

Customer Question

phone s not working. Suddenly a green "alien "type appeared on the screen of my phone.. It says downloading . Do not turn off target. I cannot turn it off my home number is *****

Submitted: 1 year ago.
Category: Electronics
Expert:  Viet - Technician replied 1 year ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. How long has it been like that?

What's the model of your phone?

Have you tried to wait for about an hour and see if it will finish downloading?

If that does not work, can you press & hold the power on/off button on the phone for about 15 seconds, then turn it back on and check?

If needed, please remove the back cover, then remove the battery for about a minute, then reinstall, then turn on and check.

Please let me know. Thank you.

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