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dresteve2000
dresteve2000, Customer Service
Category: Electronics
Satisfied Customers: 1557
Experience:  Electronics expert.
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Have purchased panasonic soundbar model su-htb480, has suddenly

Customer Question

Have purchased panasonic soundbar model su-htb480, has suddenly stopped giving sound, wont connect to panasonic viera tv@?
Submitted: 2 years ago.
Category: Electronics
Expert:  dresteve2000 replied 2 years ago.
Hi, I am A. Stevens here to help with your question! Could you let me know how do you have the soundbar connected to the TV?
Customer: replied 2 years ago.

hdmi

Expert:  dresteve2000 replied 2 years ago.
Great, and it was working when you first connected it but now does not work?
Expert:  dresteve2000 replied 2 years ago.
Can you try disconnected the HDMI cable from both the sound bar and TV, and then connect it again to see if it works?
Customer: replied 2 years ago.

ok will take a minute, still no joy

Expert:  dresteve2000 replied 2 years ago.
Are you able to use any other audio device to connect to the sound bar to make sure that it is working? (IE, bluetooth from your phone)
Customer: replied 2 years ago.

how about a dvd player

Expert:  dresteve2000 replied 2 years ago.
Sure, that would work.
Expert:  dresteve2000 replied 2 years ago.
It really depends if your DVD player supports HDMI audio out though, so it actually may or may not work
Customer: replied 2 years ago.

nothing happening think i will disconnect all and start again

Expert:  dresteve2000 replied 2 years ago.
OK, please do, if it still doesn't work there might be a fault with the HDMI input (or the entire soundbar)
Customer: replied 2 years ago.

ok, thanks

Expert:  dresteve2000 replied 2 years ago.
No problem...alternatively you could connect your soundbar using optical audio http://www.amazon.co.uk/AmazonBasics-Digital-Optical-Audio-Toslink-Black/dp/B00NH11H38
Expert:  dresteve2000 replied 2 years ago.
If your TV supports it (most televisions do have it)
Expert:  dresteve2000 replied 2 years ago.
I hope I was able to help you today. If you are satisfied with my answer, rating my answer with positive feedback would be greatly appreciated. If you do have any additional questions please do feel free to post them here. Thank you for using Just Answer! Have a Great Day!

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