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Earlier I did a complete power down of both the TV and the Home Cinema system, removing the wall sockets and leaving them unplugged for two hours. While the power was off I removed the HDMI cable, checked everything was OK and re-made the connection. After re-powering the equipment it was still the same.
The HDMI cable in use is 1.8. I have a spare 1.8 HDMI which in the course of the evening I have used for testing purposes but to no avail, the results are the same. The TV is 3D compatible, and 3D is selected for DVD Playback.
I have tried 5 different discs, each throwing up the same error message. All of the discs I have been trying have played perfectly before tonight.
Hi Shahid. Yes, I have done that and it works OK, but the replacement is not a 3D DVD (just Blu-ray). However, as I mentioned earlier, ordinary Blu-ray discs (not 3D) work OK on the Panasonic, as does standard discs. It is only 3D discs that are displaying the message and refusing to play the 3D DVDs.
I have also performed a reset to the Default Settings, which are the Factory presets, but the same message appears each time I try to play a 3D DVD.
Hi Shahid. The Home Cinema system is unable to see my home Wifi, so the short answer is no. That is something I thought of myself but I am unable to get it it to see my wireless connection. But it is strange that this should just suddenly occur since yesterday and only on the 3D DVD's. In my view it is unlikely that is where the problem lies.
Thanks Shahid. I was on that site earlier but it did not show any resolve to the issue.
I think we have taken this as far as we can, sadly to no avail. I understand what you are saying about the manufacturers and film companies etc, but that surely would not happen overnight and without some sort of warning (it was OK last night).
I am sorry that we have not been able to resolve this issue so I will visit the retailer tomorrow and see what they have to say - and following your advice I will borrow another unit from a friend to test the system, although I do not expect there to be any problems there.
I am completely frustrated, especially as I am a TV Broadcast engineer with 47 years in the business (just retired), and I could not even get to the bottom of the problem. Let's call it a night and many thanks for your patience and assistance, even though we did not get it sorted. Robert. (PS. as we did not get the issue resolve will I still be charged?)