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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 38668
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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I have an HP Pavillion computer which runs Windows 8.1. To

Resolved Question:

I have an HP Pavillion computer which runs Windows 8.1. To open the computer I have to put in a password. I have not used the computer for nearly a month as we have been away. When I have tried to put in my password ***** repeatedly get a message which says "You can't sign in to your PC at the moment. Go to account.live.com to fix the problem or try the last password ***** used on this computer." I cannot use the computer to get on-line and cannot find a way to get access to any of my computer programmes or to change or reset my password. Can someone help me, please?
Submitted: 2 years ago.
Category: Electronics
Expert:  Viet - Technician replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Are you using a windows or mac computer or another device currently in order to communicate with me at this web page?

What happens when you go to that website on a working computer or tablet or smartphone?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

I am using another windows computer but have not tried accessing the account.live.com website but will try to do so now

Expert:  Viet - Technician replied 2 years ago.
Please try that website or the website below:

https://account.live.com/ResetPassword.aspx

If needed, I can connect remotely to your computer and help you directly on your computer together with you.

Please let me know. Thank you.
Viet - Technician and 2 other Electronics Specialists are ready to help you
Customer: replied 2 years ago.

Visiting that website has worked. Thank you for the tip.

Expert:  Viet - Technician replied 2 years ago.
You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you