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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 40170
Experience:  Electronics Engineer
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I bought - from Amazon- in April 2013 a TomTom Via 130 4.3"

Resolved Question:

I bought - from Amazon- in April 2013 a TomTom Via 130 4.3"
Electronic Boo7QT10QE:636926057608 (**P-1-A560A170**)
This is, no was a super Sat Nav. However, it is having a breakdown !!
I charged it for 3 hours yesterday. Worked beautilly - while attached to the computer. Then, I took it went off the computer and nothing. It won't even turn on. Absolutely nothing.
Any ideas ?
I am 77 years old - so please give very clear instructions !!!
jeankfraser&outlook.com ***********
***@******.***
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
As the first step, can you please hold the power button down for 60 seconds on the TomTom and then release.
Once done, connect it to the charger and try to turn it on.
Tell me if it now comes on please.
Customer: replied 2 years ago.

It did not come on with or without charger !

It did work after I had it on charge - while still on charge yesterday !

Customer: replied 2 years ago.

Are you going to help me ?

Expert:  Richard replied 2 years ago.
yes, I was typing up your response, please give me a minute.
Its not clear though, did you do my last instructions I gave?
Customer: replied 2 years ago.

YES

Expert:  Richard replied 2 years ago.
Thanks
Can you tell em the model TomTom it is?
eg: TomTom Go 6000
Customer: replied 2 years ago.

4EQ41 Z1230 1C5767A-4EQ41

Expert:  Richard replied 2 years ago.
Thanks
Can you hold the power button down and while it is held down, connect it to the computers USB port.
Does it then come on?
Please let me know
Customer: replied 2 years ago.

NO

Expert:  Richard replied 2 years ago.
Thanks
It is the internal mainboard in the TomTom that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it.
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.

Did this information you have given me cost me £20 ?

Expert:  Richard replied 2 years ago.
yes, this is for the service you received. we went through all options to hard reset the unit and confirmed it has suffered a hardware fault.