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*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9914
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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We have an intermittent fault on our Sony Bravia TV Serial

Customer Question

We have an intermittent fault on our Sony Bravia TV Serial No(###) ###-#### ***** screen suddenly goes into negative mode and we get shadows instead of positive picture. Can you help.
Submitted: 2 years ago.
Category: Electronics
Expert:  *ElectronicsTech replied 2 years ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue. Try this please...Unplug the TV power cord from the electrical outlet.
Allow the TV to remain without power for one minute.
Plug the power cord back in to the electrical outlet.
IMPORTANT: The TV should turn on automatically. If it does not, go ahead and turn it on.
While the TV is turned on, unplug the power cord from the electrical outlet as before.
Allow the TV to remain without power for another minute.
Perform a factory reset.
After a picture or display information appears, wait two seconds and then press and hold the up arrow button on the remote control.
IMPORTANT: Make sure the remote control is pointed towards the front and center of the TV.
While holding the up arrow button, press and release the Power on button on the side of the TV. Reset will appear momentarily on the lower left hand corner of the TV.
NOTE: If the reset procedure does not start immediately after the picture or display information appears, the reset will not work properly. In this case, start this procedure again.
Release the up arrow button on the remote control and wait for the TV to reset.
NOTES:
If the Reset message does not appear and the TV turns off and on, begin again from step 5.
If the standby light begins blinking eight times, return to step 1.
After the Reset message appears, allow the TV to reset. Do not press any buttons on the remote control or on the TV and do not make any other adjustments for 1 minute.
Unplug the power cord from the electrical outlet.
Allow the TV to remain without power for 10 seconds.
Plug the power cord back in to the electrical outlet.
Turn on the TV.
NOTE: The initial setup screen displays if the above procedures were performed correctly.
Follow the on-screen instructions to complete the initial set up.
IMPORTANT: If the reset did not complete successfully, disconnect all devices from the TV and turn or disable the network connection then repeat the procedure from step 1.