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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
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IXUS40 lens will not retract error message E18

Resolved Question:

IXUS40 lens will not retract error message E18
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you remove the battery from the camera and wait 10 minutes.
Then hold the shutter button down for 60 seconds then release
Put the battery back in, turn on the camera and tell me if it now functions.
Let me know the results please
Customer: replied 2 years ago.

Still does not work

Expert:  Richard replied 2 years ago.
Thanks
Can you power it on and push on the Lens a bit with some force to try to get it to retract.
Tell me if it then retracts please.
Customer: replied 2 years ago.

Sorry the lens did retract but not fully still getting err e18

Expert:  Richard replied 2 years ago.
Thanks,
Turn off the camera and remove the memory card. Then turn the camera on.
If you still get the error
insert an AV cable into the camera. When your insert an AV cable and turn on the camera, the LCD screen will stay off. This means that the camera will have more power for the lens motor, and will have more power to deal with dust and sand particles that might be jamming the lens.
If it fails, place the camera on its back, pointing up. While holding the shutter button, turn on the camera.
Let me know the results please
Customer: replied 2 years ago.

lens moves in but e18 err on lens seems to at an angle is ok

Expert:  Richard replied 2 years ago.
If you remove the battery and then put it back in, what now happens?
Still the error message?
Customer: replied 2 years ago.

still not working

Expert:  Richard replied 2 years ago.
ok, tap repeatedly on the padded USB cover part on a hard surface, with the lens facing downwards.
If this fails, turn it down and use a pen and tap on the lens.
Then test and see if it works.
Let me know the results please
Customer: replied 2 years ago.

lens retracts and cover closes but e18 err

Expert:  Richard replied 2 years ago.
Thanks
It is either still sand or dirt that is stuck inside the actual lens motor or the internal mainboard that has faulted.
If the camera is still under warranty, then you will need to return it to have the repair performed under warranty. If the warranty has expired, you can attempt to dismantle it and clean it yourself using this instructions set.
http://www.ixus-world.de/index.htm?tips/repair_guide/e18_01en.htm
I would avoid having a camera repair center do this though for you as the cost generally exceed the value of a replacement camera.
If you like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
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