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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I have a Samsung tab 4 pro 10.1 inch tablet pc that suddenly

Customer Question

I have a Samsung tab 4 pro 10.1 inch tablet pc that suddenly stopped reading any micro sd cards today. I use it to display my training notes as I am a health and safety training. what can I do to fix this.?
It does not display that any sd card is inserted.......
Submitted: 1 year ago.
Category: Electronics
Expert:  dresteve2000 replied 1 year ago.
Hi, I am A. Stevens here to help with your question!Are you able to read the SD cards in a computer using the card reader without any problem?
Customer: replied 1 year ago.

Hi

Yes I can fread them on my laptop and in a htc m8 phone

just not in the tab 4 or my Samsung note 2 mobile phone ... neither of them will recognise the sd card at all .. so cant format them or mount them in the device

Expert:  dresteve2000 replied 1 year ago.
What file format is the SD card in now? NTFS..FAT32..exFAT..etc?
Customer: replied 1 year ago.

how would I find that out please

Expert:  dresteve2000 replied 1 year ago.
The card needs to be in FAT32 filesystem for the Note//Tab to read it correctly. You could find out by connecting to your laptop and going to the properties of the disk
Customer: replied 1 year ago.

hi

Yes it is FAT32

Expert:  dresteve2000 replied 1 year ago.
Can you try formatting the disk on your laptop with FAT32 system (and be sure not to use quickformat)
Expert:  dresteve2000 replied 1 year ago.
If it still does not work after that, and you've already performed a reset of the device, I would have to say that the card reader hardware on your tab is faulty..but strange that it would not work with both devices (note and tab)
Expert:  dresteve2000 replied 1 year ago.
Are all of your SD cards of the same brand? what size are they?
Customer: replied 1 year ago.

I have a variety.

sandisk 4 gb x 2

unknown make 128gb x 2

Expert:  dresteve2000 replied 1 year ago.
yeah the 128gb may not work due to size restriction but the 4gb should work fine...
Expert:  dresteve2000 replied 1 year ago.
I take it they have worked in the past yes?
Expert:  dresteve2000 replied 1 year ago.
another thing to try in case you havent, make sure the device is OFF when you insert the SD card
Customer: replied 1 year ago.

Thanks

No change

Expert:  dresteve2000 replied 1 year ago.
So I would have to suggest that it might be a problem with comaptibility of the SD card to the Tab, or the card reader hardware in the Tab is defective
Customer: replied 1 year ago.

so what will I need to do for that.... take it back to the vendor and get a repair

Expert:  dresteve2000 replied 1 year ago.
Yes, that is correct
Expert:  dresteve2000 replied 1 year ago.
Most likely you would need to send it to Samsung directly for service
Expert:  dresteve2000 replied 1 year ago.
Product AssistancePhone Support UK - 0330 SAMSUNG (726 7864)
Expert:  dresteve2000 replied 1 year ago.
OR you could use this tool to locate a service location: http://www.samsung.com/uk/support/servicelocation
Expert:  dresteve2000 replied 1 year ago.
Any other questions regarding this?

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    Eng. Andres

    Engineer

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