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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 32139
Experience:  Electronics Engineer
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Cannot get internet on my Apple ipad. Problem started yesterday. Wi-fi

Resolved Question:

Cannot get internet on my Apple ipad. Problem started yesterday.
Wi-fi in the house ok as I can connect on my main frame.
Have checked settings but Wi-fi area says OFF and will not allow me to change it to ON which is what I usually do when I lose a connection.
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
can you on the on the iPad hold the power and home button on it for about 10 seconds until you see the Apple Logo, then release.
Let the iPad restart and then try to turn on wifi and tell me please if it will now turn on and connect.
Let me know the results please
Richard, Engineer
Category: Electronics
Satisfied Customers: 32139
Experience: Electronics Engineer
Richard and 3 other Electronics Specialists are ready to help you
Customer: replied 1 year ago.

Did exactly as you suggested but still cannot connect to internet

Expert:  Richard replied 1 year ago.
Thanks Christina
Is Wifi turning on on the iPad though?
Or iit still wont go to the on position?
Customer: replied 1 year ago.

Wifi is NOT turning on on ipad

Still wont go to ON position in settings.

Expert:  Richard replied 1 year ago.
Thanks
Can you go to Settings, General, Reset, Reset Network Settings.
Once done, then try to turn on wifi on the iPad please.
Let me know the results please
Customer: replied 1 year ago.

What is my passcode please?

Expert:  Richard replied 1 year ago.
For what Christina?
Customer: replied 1 year ago.

When I go into Reset Network Settings on my ipad it asks me for my PASSCODE and I have no idea!

Expert:  Richard replied 1 year ago.
ok, you or someone there set this, its personal that you choose.
Try 0000 or 1234 or try to think of a number you would have set.
Customer: replied 1 year ago.

It worked! Thankyou so mucH

I used the same pass code as I use to open ipad and it worked. Didn't realise that password ***** pass code were the same thing.

Thank you once again.

Expert:  Richard replied 1 year ago.
your most welcome!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.

Will certainly rate you, with pleasure.

x

Expert:  Richard replied 1 year ago.
Thanks Christina!

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