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its an A5 so there is no battery
still black screen ... it did not work .. any other ideas?
I have this message in Kies:
Failed to connect the device
Disconnect and reconnect cable
I have done so twice but same results
Finally connected. Tried to back up but I have lost my contacts, messages as well as all images, videos, documents, downloads... the lot. I am now taking it to Samsung dealer unless u can advise to the contrary.
Still no display BUT Kies directed me to download & install Smartswitch which is now allowing me to see the information on the telephone through my computer. All the contacts, messages, pictures, videlos, documents files are empty