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Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 10120
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Television has no picture only volume if you channel up you

Resolved Question:

television has no picture only volume if you channel up you get nothing you have to go into standby then back on but again only volume
Submitted: 1 year ago.
Category: Electronics
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please get me the model number written on back of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.
Customer: replied 1 year ago.

ue32f5000ak only sky box

Expert:  Shahid replied 1 year ago.
OK, how old is the TV and how long it have had the problem?
- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in and check?
If not yet, can you try it now and reply back with the result?
Thanks.
Customer: replied 1 year ago.

tv might be years old problem just started today when I switched on have had power on and off still the same

Expert:  Shahid replied 1 year ago.
Phillip, did you cut the AC power to TV and Sky box for 10 minutes or just push the power button on remote to turn them Off?
Customer: replied 1 year ago.

switched off at mains

Expert:  Shahid replied 1 year ago.
OK, please grab a good flash light and shine it on TV screen bit closely with some degree while TV is On (getting sound), is there a faint image of program visible inside screen?
Customer: replied 1 year ago.

nothing

Expert:  Shahid replied 1 year ago.
Thanks for the info.Unfortunately it is hardware failure and there are two circuit boards suspected in TV, either power supply bard isn't providing voltage to backlight system in screen or the main processor chip has got internal failure which controls backlight system, I would go for main board replacement in TV as first step which will help to resolve the problem.I have found a broken screen TV over ebay for 50 Pounds which contains both boards inside and we can get them to utilize in this TV to get it fixed if you wish to do-it-yourself and TV is no more under warranty...http://www.ebay.co.uk/itm/UE32F5500AK-Samsung-Led-TV-All-Parts-Included-broken-Screen-Full-Repair-Kit-/121700285182?pt=LH_DefaultDomain_3&hash=item1c55e6fafeI trust my input will help you out. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on smiley face/star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.
Shahid, Technician
Category: Electronics
Satisfied Customers: 10120
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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