How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Freddy M. Your Own Question
Freddy M.
Freddy M., Technician
Category: Electronics
Satisfied Customers: 18398
Experience:  Years of experience
15852642
Type Your Electronics Question Here...
Freddy M. is online now

Forgot my password ***** my kindle paper white

Resolved Question:

forgot my password ***** my kindle paper white
Submitted: 2 years ago.
Category: Electronics
Expert:  Freddy M. replied 2 years ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. Do you mean the passcode screen? If you do unfortunately we would need to reset the device to get back into it.
.


Customer: replied 2 years ago.

I have tried to put in my password ***** it keeps coming back saying password ***** correct

Expert:  Freddy M. replied 2 years ago.
.
It seems you missed my reply so here it is again just in case:

Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. Do you mean the passcode screen? If you do unfortunately we would need to reset the device to get back into it.
.
Customer: replied 2 years ago.

Hi Freddy

I do not know what you mean by passcode screen not very computer savvy all I can tell you is I am trying to connect my kindle paper white to wifi and it is asking for my password ***** every time I put it in it comes back and says incorrect password

Expert:  Freddy M. replied 2 years ago.
.
Ok the Kindle paperwhite has a pass code screen as well but has nothing to do with the WiFi. What internet provider do you have? Did they set up your WiFi router or did you?
.
Customer: replied 2 years ago.

My internet provider is sky and I set it up myself

Expert:  Freddy M. replied 2 years ago.
.
Ok do you use wep or wpa for a password ***** on your WiFi? If you did not set that there should be a sticker on the router that says which you use.
.
Customer: replied 2 years ago.

On my router there is a sticker that says ssid and a network key but I do not see any ref to wpa or wep

Expert:  Freddy M. replied 2 years ago.
.
That actually is it, thank you for checking. Please use what it says as network key as the password ***** your Kindle. SSID should say your WiFi networks name. If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue. If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
.
Freddy M. and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.

have tried what you suggested typed in my net.key and it has still come back incorrect password

Expert:  Freddy M. replied 2 years ago.
.
Did you choose the network on the kindle from the list that matches the SSID on the router? Did you match the case on the network key? It can be case sensitive.
.
Customer: replied 2 years ago.

Yes I did use the the network the matches the ssid yes I did know that it is case sesitive

Expert:  Freddy M. replied 2 years ago.
.
Ok is there any chance you changed the password? If not the Kindle itself could be the problem and to find out for sure we would need to try a different network.
.
Customer: replied 2 years ago.

I am not aware of changing the password ***** have been using it for the past year without a problem I phoned amazon because I had not received two books thatn I ordered and that's when it all started

Expert:  Freddy M. replied 2 years ago.
.
Is there any way you can test somewhere with free wifi like a coffee shop for me?
.
Customer: replied 2 years ago.

Will try later on and get back to you many thanks

Expert:  Freddy M. replied 2 years ago.
.
Ok and you're welcome.
.