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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 38157
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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I have an i pad that has been infected by ransomeware virus

Resolved Question:

i have an i pad that has been infected by ransomeware virus is there a cure
Submitted: 2 years ago.
Category: Electronics
Expert:  Viet - Technician replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. How did you reset the iPad?

When / where do you see the ransomeware virus? Is it in Safari app only? Or in any other app? etc.?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

i reset the i pad in general settings and the virus is just in safari

Expert:  Viet - Technician replied 2 years ago.

Thank you. Please close the Safari app (or press and hold the Power On/Off button, then slide to power off, then turn it back on)

, then open the Settings app icon

, then tap on Safari option on the left

, then tap on the option Clear History and Website Data on the right (or Clear data / cookies / history.)

, then open Safari app, and check.

Please let me know. Thank you.
Customer: replied 2 years ago.

carried out your instructions and it seems to have cleared safari will there still be malware on the i pad

Expert:  Viet - Technician replied 2 years ago.
No, the malware was only in Safari. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit when it shows up. Thank you very much
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