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dresteve2000
dresteve2000, Customer Service
Category: Electronics
Satisfied Customers: 1557
Experience:  Electronics expert.
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The email tile has stopped working on my laptop and no

Customer Question

Hi, the email tile has stopped working on my laptop and no emails are being received ?
Submitted: 1 year ago.
Category: Electronics
Expert:  dresteve2000 replied 1 year ago.
Hi, I am A. Stevens here to help with your question! Could you let me know what operating system you are using? Is it Windows 8? Who is your email provider?
Customer: replied 1 year ago.

Hi, Its Windows 8 and Email provider is Karoo

Expert:  dresteve2000 replied 1 year ago.
Great, and by "Tile" are you referring to the Windows Mail application built in to Win 8?
Customer: replied 1 year ago.

Yes thats correct, i click it and it disapears after about a second and does not load

Expert:  dresteve2000 replied 1 year ago.
When was the last time it worked correctly and do you know if anything has changed on your computer as far as antivirus or any windows updates?
Customer: replied 1 year ago.

I did a full scan a few days ago i think Kapersky and since then i think it hasnt worked

Expert:  dresteve2000 replied 1 year ago.
I see, so most likely somehow Kapersky has blocked some services needed for Windows Mail to work correctly. Do you know how to temporarily disable Kaspersky to see if this is true?
Customer: replied 1 year ago.

not sure, i could try

Expert:  dresteve2000 replied 1 year ago.
If you would like, I can offer additional services for a remote screen session so I can resolve the issue for you while you watch?
Customer: replied 1 year ago.

ok is there an add on cost for that ?

Expert:  dresteve2000 replied 1 year ago.
Yes, typically it is $40 but I can reduce that to $30 for you today
Customer: replied 1 year ago.

Ok thank you and do you guarantee a resolution

Expert:  dresteve2000 replied 1 year ago.
Also. If I cannot resolve it you are definitely able to request a refund
dresteve2000, Customer Service
Category: Electronics
Satisfied Customers: 1557
Experience: Electronics expert.
dresteve2000 and other Electronics Specialists are ready to help you
Customer: replied 1 year ago.

Ok lets go for it

Expert:  dresteve2000 replied 1 year ago.
So please just accept the offer, then click on this link: http://www.justanswer.com/remotedesktop/join.aspx?Session=325bf140-d23d-43c8-8c68-eb5a5c34323eClick " I accept" at the bottom of the page, and then allow the remote software "Elsinore Screen connect" to RUN
Expert:  dresteve2000 replied 1 year ago.
My screen went blank, might be a UAC prompt if you can allow it please
Expert:  dresteve2000 replied 1 year ago.
I hope I was able to help you today. If you are satisfied with my answer, rating my answer with positive feedback would be greatly appreciated. Bonuses always appreciated for good work! If you do have any additional questions please do feel free to post them here. Thank you for using Just Answer! Have a Great Day!

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