How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

My samsung tablets comes on, charges and has sound but the

Resolved Question:

my samsung tablets comes on, charges and has sound but the screen is blank, i can't use it
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the tablet and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the tablet.
Let me know the results please
Thank you
Customer: replied 2 years ago.

nothing happened

Expert:  Richard replied 2 years ago.
Thanks Henry, then we will try to get to the recovery menu.
Can you hold the power for 60 seconds, then release.
Then hold the volume UP and power until it enters the recovery menu.
Tell me please if you can get to this.
Customer: replied 2 years ago.

just trying it now

Expert:  Richard replied 2 years ago.
thank you
Customer: replied 2 years ago.

Hi still nothing happening

Expert:  Richard replied 2 years ago.
Thanks
It is the screen backlight that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it. The fact that we cannot get to the recovery window, confirms it is the backlight that shorts out, and why you see nothing on the screen.
I am really sorry about this and you are going to have to return the tablet to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 2 years ago.

Thank you for you help,

How long does a warranty last on the tablets is it 24/36 months??

Expert:  Richard replied 2 years ago.
It differes per store and what they offered but usually 24 months Henry
Customer: replied 2 years ago.

This is a second had one brought from a store, would it still have the same cover, we brought two of them for xmas presents last December.

Expert:  Richard replied 2 years ago.
It all depends on the store Henry, and what they sold it to you wish
Customer: replied 2 years ago.

Ok

Thank you for all your help.

I will do the rating for you,

The screen keeps saying about a trail monthly thing, however I don't want that, I will just use the service as of when I need to.

Do I just delete all this now

Shame we could not get the tablet going.

Expert:  Richard replied 2 years ago.
Its an offer Henry, so you do not need to take them up on this.
Sorry it could not get running but we can only go through the causes for this and confirm the issue which we did.
If I can help you with anything else, please let me know
Thank you
Richard and other Electronics Specialists are ready to help you