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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 37651
Experience:  Electronics Engineer
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Phone wont charge or switch on

Resolved Question:

phone wont charge or switch on
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me the make and model of the phone please?
Customer: replied 2 years ago.

Samsung s3

Expert:  Richard replied 2 years ago.
Thank you
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the phone and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the phone.
Let me know the results please
Thank you
Richard and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.

phone is now working thank you

Expert:  Richard replied 2 years ago.
your most welcome!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you