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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
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I have lost wireless on my kindle white. I use NETGEAR. i

Customer Question

I have lost wireless on my kindle white. I use NETGEAR. i DO NOT KNOW MY PASSWORD
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Hi there and welcome
Do you have a computer that is already connected to the Netgear? As we can get the password ***** this.
Please let me know
Thank you
Customer: replied 2 years ago.

yes

Expert:  Richard replied 2 years ago.
Thanks Joan
Is it a windows or mac computer and which version?
Customer: replied 2 years ago.

windows 8

Expert:  Richard replied 2 years ago.
Thank you
To get the wireless password ***** the computer that you will use on the Kindle, please do the following.
Right-click the WiFi symbol in the systray and select Open Network and Sharing Center.
Click Change adapter settings.
Right-click the WiFi adapter. ...
In the WiFi Status dialog, click Wireless Properties.
Click the Security tab and then check Show characters.
You will then see the password ***** use there.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard and other Electronics Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.

I have down loaded the program

Expert:  Richard replied 2 years ago.
Thank you
Now run the program and provide me the ID and Password ***** please Joan as per the instructions I gave you
Customer: replied 2 years ago.

I do not know what to do!

Expert:  Richard replied 2 years ago.
you need to do the instructions I gave you Joan... you have only done the first step and then you stopped.
Maybe these instructions are easier for you.
Click on this link
http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=328bf20e-9687-495f-b0a0-614a038eef31
click I Agree and run the file that is downloaded to your computer
Remember you have to RUN the program please.
Expert:  Richard replied 2 years ago.
Connect to Netgearjoanne using password *****
That is how you can connect

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