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Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
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I have a smart TV model UE32D5520RK, and cannot connect it

Customer Question

I have a smart TV model UE32D5520RK, and cannot connect it as a devise on Amason Prime. The software I have is 001010 and is I'm told is the latest? Can you help?
Submitted: 2 years ago.
Category: Electronics
Expert:  dresteve2000 replied 2 years ago.
Hi, I am A. Stevens here to help with your question!
Expert:  dresteve2000 replied 2 years ago.
Could you tell me what happens when trying to connect to Amazon Prime?
Expert:  dresteve2000 replied 2 years ago.
Do other streaming apps work? IE netflix or hulu?
Customer: replied 2 years ago.
I don't use either
Expert:  dresteve2000 replied 2 years ago.
Could you try to load one of them just to see if it will connect? Want to verify network connectivity to the TV
Customer: replied 2 years ago.
Ok will try
Expert:  dresteve2000 replied 2 years ago.
Great, please let me know
Customer: replied 2 years ago.
Have neither on my TV, but have tried Picture Box and Film Box and neither of these will load?
The router is only about 6 feet from the TV, the connection for smart is via a Dongel, the TV system is via Freesat. Just for info I can receive Amazon Prime on my Ipad and watch films.
Expert:  dresteve2000 replied 2 years ago.
I understand. So it seems that possibly your wireless connection to your TV is not functioning correctly. Could you try to run through the wireless setup procedure once more?
Customer: replied 2 years ago.
OK will give it a go, thanks. Will let you know how it works out.
Expert:  dresteve2000 replied 2 years ago.
OK, sounds good
Customer: replied 2 years ago.
Have run through wireless set up, and it says we have a good connection. Have tried to connect to Amazon Prime with no luck?
Expert:  dresteve2000 replied 2 years ago.
What error do you get when trying to connect to Amazon Prime?
Expert:  dresteve2000 replied 2 years ago.
Can you try to use the browser on the TV to navigate to a web page to see if the internet connection is good?
Customer: replied 2 years ago.
Just to clarify, the router is connected by cable to a TalkTalk you view box. The dongle is for wireless smart system connection? I am assuming Amazon Prime will come through the dongle? Have I assumed right? One other thing I have never used the TalkTAlk film service. The Internet connection is good.
Expert:  dresteve2000 replied 2 years ago.
I see...you would need to use the wireless connection from the dongle direct to the TV...internet connection on the TalkTalk youview box will not enable connectivity for amazon prime
Expert:  dresteve2000 replied 2 years ago.
Need to set up the wireless connection to the TV's smart hub using the Samsung remote