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Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 10830
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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I cannot get guide up on my recorder it shows av1 on the front

Resolved Question:

I cannot get guide up on my recorder it shows av1 on the front panel
Submitted: 1 year ago.
Category: Electronics
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please get me the model number off of recorder in question?
Thanks.
Customer: replied 1 year ago.

model number is ***** dmr-ez49veb

Expert:  Shahid replied 1 year ago.
Thanks Margaret for model number info.
What happens if push numeric (such as 2 or 3 etc) or Channel up/down button on recorder remote?
Customer: replied 1 year ago.

nothing happens when I push 1 or 2 or channel up and down

Expert:  Shahid replied 1 year ago.
Is the AV1 keep showing on the front panel?
Have you tried to unplug recorder power cord from wall socket for 5 minutes to reset, replug back in and check?
Customer: replied 1 year ago.

have tried unplugging still the same

Customer: replied 1 year ago.

I would like to get up guide so that I can record timer programmes

Customer: replied 1 year ago.
Relist: Incomplete answer.
I would like my money refunded
Expert:  Shahid replied 1 year ago.
Margaret,
I was typing the answer that takes few minutes and you asked for refund, please contact customer support at***@******.*** for billing issue.
Thanks.
Customer: replied 1 year ago.

I am sorry I thought you had cut me off if you could answer I would appreciate it

Expert:  Shahid replied 1 year ago.
No problem Margaret, it seems recorder has stuck on AV1 input for some internal reason and we need to restore it to default factory settings.
Please try to reset the recorder by press and hold CH UP and CH DOWN buttons on the player until the Active Antenna setting menu appears.
If it doesn't fix the issue then press Function Menu button on recorder remote to get menu screen then go to Setup and select Initialize option and press OK. This will reset the recorder to factory settings.
Please note that channel tuning would be required after applying above both procedures/ reset the recorder.
Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.
Thanks.
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