How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eng. Andres Your Own Question
Eng. Andres
Eng. Andres, Engineer
Category: Electronics
Satisfied Customers: 68
Experience:  Electronic Eng. Electronics Specialist. Circuit designer
54002000
Type Your Electronics Question Here...
Eng. Andres is online now

My device is a go 500 but i cant connect to my computer to

Customer Question

my device is a go 500 but i cant connect to my computer to update it what do i do ?please
Submitted: 2 years ago.
Category: Electronics
Expert:  nathan_mills replied 2 years ago.
Hi. Welcome to justanswer.Try reinstalling the driver on your computer.Unplug your tomtom from your PC.,Uninstall Mydrive from PC and anything else associated with tomtom.Goto Contol Panel/System and Security/System an click Device Manager.Under Network Adapters you may see TomTom. If not boot into safemode (F8 on boot) and recheck and uninstall.Restart windows and reinstall latest copy of MyDrive.Plug TOMTOM back in.
Expert:  nathan_mills replied 2 years ago.
Revert for further assistance.