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*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9717
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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I have a samsung tab sm T800 10.5 which wont switch on - it

Resolved Question:

i have a samsung tab sm T800 10.5 which wont switch on - it stopped suddently with no warning and only shows the battery as a grey icon when put on charge. It is only 6 months old. can you help please
Submitted: 1 year ago.
Category: Electronics
Expert:  *ElectronicsTech replied 1 year ago.
Hi, my name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. Please follow these steps> press and hold Volume up, Home and Power buttons until the Samsung logo appears on the screen.Scroll to wipe data/factory reset by pressing the Volume down button.Press the Power button.Scroll to Yes -- delete all user data by pressing the Volume down button.Press the Power button.
Customer: replied 1 year ago.

Hi Randy

i am following your instructons but nothing is happening on the screen at all?


Expert:  *ElectronicsTech replied 1 year ago.
okay, try holding the power button only for 60 seconds please.
Customer: replied 1 year ago.

nothing Randy

Expert:  *ElectronicsTech replied 1 year ago.
okay, unfortunately this sounds like the internal hardware has failed. The restore firmware options are the only things we can try. However the Samsung has a 12 month warranty and you can get a free replacement.
Customer: replied 1 year ago.

oh dear Randy ! just my luck thank you anyway for your help.


Expert:  *ElectronicsTech replied 1 year ago.
Your welcome! Please let me know if you need any other assistance.Please take a moment to rate my service positively.Thank you very much!
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