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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 40345
Experience:  Electronics Engineer
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Trying to load a new book I get a message "Oops....Something

Resolved Question:

Trying to load a new book I get a message "Oops....Something went wrong etc ....."
This problem has persisted over the last week
I would be grateful for advice Jacqueline Duncan
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the device and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn it on and load the book.
Let me know the results please
Thank you
Customer: replied 2 years ago.

I thought that this worked on the internet so was not connected to the charger

Thank you JAD

Expert:  Richard replied 2 years ago.
Your most welcome
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
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