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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 35381
Experience:  Electronics Engineer
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Widget and apps suddenly appear dated 15/1/15 and stay under

Resolved Question:

widget and apps suddenly appear dated 15/1/15 and stay under main screen
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please the make and model of the device you are having this problem with?
Thank you
Customer: replied 1 year ago.
Motorola moto g 2nd gen
Expert:  Richard replied 1 year ago.
Thanks
So to clarify, a number of Widgets / apps appeared on the screen, and these you cannot move or delete correct?
And if so, what do the widgets / apps do?
Customer: replied 1 year ago.
Time and date plus weather widget and several apps
Expert:  Richard replied 1 year ago.
ok, can if you hold your finger on one of them, what then happens
Customer: replied 1 year ago.
A box appears with diy, system settings, solo settings,, wallpaper, theme and rate
Expert:  Richard replied 1 year ago.
ok, I want to see if this is part of your firmware installation.
To check this, I need you to do a factory reset again.
this will remove all data and return the phone to new, but you cannot avoid this.
To do this.
Touch Settings
Touch Backup & reset
Touch Factory Data Reset
Touch Reset Phone
Then setup the phone and tell me if you still have them
Customer: replied 1 year ago.
still have them
Expert:  Richard replied 1 year ago.
ok, they have been provided to you by your provider, and are part of the firmware thats been released.
It would have been done in an update, but if you cannot remove them, then they have made the apps a permanent part of the phones firmware.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard, Engineer
Category: Electronics
Satisfied Customers: 35381
Experience: Electronics Engineer
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