How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask *ElectronicsTech Your Own Question
*ElectronicsTech
*ElectronicsTech, Customer Service
Category: Electronics
Satisfied Customers: 9707
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
62741268
Type Your Electronics Question Here...
*ElectronicsTech is online now

My samsung note3 was working fine. Out of sudden, the

Resolved Question:

Hi, my samsung note3 was working fine. Out of sudden, the screenshot function no longer work. Neither of the ways, pressing power and home button, or palm motion or note stylus respond. Kindly assist
Submitted: 1 year ago.
Category: Electronics
Expert:  *ElectronicsTech replied 1 year ago.
Hi, My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. .I am sorry to hear that you are having this issue.Unfortunately, This is usually caused by a glitch in the firmware and the only option will be to do a factory restore, you will need to back up your important pictures and data and also your contacts, then follow these steps>Remove the battery, wait for a few seconds, and then reinsert the battery.Then press and hold Volume up, Home and Power buttons until the Samsung logo appears on the screen.Scroll to wipe data/factory reset by pressing the Volume down button.Press the Power button.Scroll to Yes -- delete all user data by pressing the Volume down button.Press the Power button.The phone will now wipe all contents.Press the Power button.The phone will now reboot to the initial setup screen.
Customer: replied 1 year ago.

Tx. Is there anyway i can get around this without a factory restore?

Expert:  *ElectronicsTech replied 1 year ago.
you can also try going to settings, then reset settings. Then do a power reset. While the phone is on remove the battery, then while the battery is out press the power button for 20 seconds, then reinsert the battery..
Customer: replied 1 year ago.

Thx Randy!

I did the battery removal method and it works. Screenshot working fine now. Tx!

Expert:  *ElectronicsTech replied 1 year ago.
Your welcome!That's great news!Please let me know if you need any other assistance.Please take a moment to rate my service positively.Thank you very much!
*ElectronicsTech and other Electronics Specialists are ready to help you

Related Electronics Questions