its a smart tv where do I find out the model please bear with me Im in my 80's not to sure if I can find it
yes a Samsung
there is no Netflix app on my tv the model number: UE32D6100SKXXU
I'm afraid that link is too complicated for me sorry
its not on there
do I have to come out of smart hub?
found network settings network status but no service manager
no one can come now, will I still be charged £27?
found my model number but the next instus=ctions about downloading onto my laptop I cant understand
I clicked on firmware and then run its telling me now the publisher of T GAS6DEUC 1028 0 exe couldn't be verified are you sure you want to run this program
it says run view downloads
do I click download or run
Richie now Iv;e lost the file
I didn't save it I clicked on run was that wrong
done it again saved to users/home/desktop
do I have to go through it all again??
I will try once more all these downloads I will not need will I? if my daughter comes how do we get back to where I am?
so after all this time I have got nowhere,having done what you said
I clicked save and then run all that came up was where it was being saved desktop prepare usb memory, please check firmware name before upgrading, extraction progress, extraction, cancel that's all
well I'm tired now in my80's will try again tomorrow when daughter comes, hope we can find you again, and I am not being charged another £27.