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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 39402
Experience:  Electronics Engineer
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I am trying to find the Netflix app on my tv but I was told

Customer Question

I am trying to find the Netflix app on my tv but I was told that the tv might need updating
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please the make and model of your TV?
Thank you
Customer: replied 2 years ago.

its a smart tv where do I find out the model please bear with me Im in my 80's not to sure if I can find it

Expert:  Richard replied 2 years ago.
No problem Mary
It is usually listed on the back of the TV.
And do you mean a Samsung Smart TV?
As Smart TV is like saying telephone.
Customer: replied 2 years ago.

yes a Samsung

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** try this and if it does not work, Ill need you to get me the model.
Press the Smart Hub button on your remote
Select Netflix.
Select Yes on the Are you a member of Netflix? screen.
If you are not yet a member, set up your membership.
Enter your Netflix email address and password.
Select Sign In.
Let me know the results please
Customer: replied 2 years ago.

there is no Netflix app on my tv the model number: UE32D6100SKXXU

Expert:  Richard replied 2 years ago.
Thanks
Can you follow the steps on my link below to get Netflix and use it please
http://www.samsung.com/uk/support/skp/faq/1051781
Let me know the results please
Customer: replied 2 years ago.

I'm afraid that link is too complicated for me sorry

Expert:  Richard replied 2 years ago.
Can you tell me which step you got stuck on please Mary?
I summerised it here, does this help?
1. access the Smart Hub on your TV and then launch Samsung Apps.
2. Select Categories and then select Video.
3. Locate and then select the Netflix app.
Customer: replied 2 years ago.

its not on there

Expert:  Richard replied 2 years ago.
ok strange, but can you go to Settings, Service Manager, Reset and reset the TV
Once done, setup the TV again and it should then be present.
Let me know the results please
Customer: replied 2 years ago.

do I have to come out of smart hub?

Expert:  Richard replied 2 years ago.
yes please
Customer: replied 2 years ago.

found network settings network status but no service manager

Expert:  Richard replied 2 years ago.
ok, then its the firmware
I know its too hard, but you have to do this Mary and follow the steps on the link I gave
http://www.samsung.com/uk/support/skp/faq/1051781
Or have someone come and do this for you (I cannot from here sorry as someone is going to gave to be at your location in person to do this).
Though the steps on the link and step by step.
But its the only way to get it back on.
Customer: replied 2 years ago.

no one can come now, will I still be charged £27?

Expert:  Richard replied 2 years ago.
Ok, then please do the instructions on the link and tell me on which step you get stuck.
Customer: replied 2 years ago.

found my model number but the next instus=ctions about downloading onto my laptop I cant understand

Expert:  Richard replied 2 years ago.
Ok,
This is the page you go to on your computer.
http://www.samsung.com/uk/support/model/UE32D6100SKXXU
you then see your Firmware at the bottom.
Save this file to your computer please.
And yes, you may want to have your daughter do this, that is no issue.
Customer: replied 2 years ago.

I clicked on firmware and then run its telling me now the publisher of T GAS6DEUC 1028 0 exe couldn't be verified are you sure you want to run this program

Expert:  Richard replied 2 years ago.
Say Yes
And NOTE where it is saving the file to please
Customer: replied 2 years ago.

it says run view downloads

Expert:  Richard replied 2 years ago.
You need to run the file that is downloaded please Mary
So after downloading it, double click the file, run it and read carefully what is on the screen as it is going to tell you where it downloads it to
Customer: replied 2 years ago.

do I click download or run

Expert:  Richard replied 2 years ago.
Run Mary
Customer: replied 2 years ago.

Richie now Iv;e lost the file

Expert:  Richard replied 2 years ago.
ok, This is why I said you had to note where you are saving it to.
Can you repeat the process please
Customer: replied 2 years ago.

I didn't save it I clicked on run was that wrong

Customer: replied 2 years ago.

done it again saved to users/home/desktop

Expert:  Richard replied 2 years ago.
First save it, then run it please.
Customer: replied 2 years ago.

do I have to go through it all again??

Expert:  Richard replied 2 years ago.
yes, as your not following the instructions as I specifically state them Mary.
You said your Daughter is in tomorrow, perhaps you can have her do the instructions?
Customer: replied 2 years ago.

I will try once more all these downloads I will not need will I? if my daughter comes how do we get back to where I am?

Expert:  Richard replied 2 years ago.
you can just return to this webpage and post a message.
No you will not need all the downloads once we are done.
Customer: replied 2 years ago.

so after all this time I have got nowhere,having done what you said

Expert:  Richard replied 2 years ago.
where are you now getting stuck?
Customer: replied 2 years ago.

I clicked save and then run all that came up was where it was being saved desktop prepare usb memory, please check firmware name before upgrading, extraction progress, extraction, cancel that's all

Expert:  Richard replied 2 years ago.
yes, so it has been saved to the Desktop which is what I have been asking you to note.
The problem Maria is the next steps are going to be more difficult and if you get this wrong, your TV will stop working completely.
I am hesitant about you doing this.
Customer: replied 2 years ago.

well I'm tired now in my80's will try again tomorrow when daughter comes, hope we can find you again, and I am not being charged another £27.

Expert:  Richard replied 2 years ago.
No you will not have a second charge.
Customer: replied 2 years ago.

bye then