How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask michelleclive Your Own Question
michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5703
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
26798893
Type Your Electronics Question Here...
michelleclive is online now

My XP 305 Printer will not print any E Mails from my Toshibe

Customer Question

My XP 305 Printer will not print any E Mails from my Toshibe laptop. Laptop says the printer is "Offline" All was working until we returned 6 Aug from a break
B.T. says the BT Hub is ok. Laptop is working all OK Mystery.
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Hi, My name is ***** ***** i will be assisting youplease let me know the operating system installed on your computer
Customer: replied 2 years ago.

I"m not sure what the operating system is installed on my laptop, sorry

Expert:  michelleclive replied 2 years ago.
do you have windows xp, vista , 7, 8 or 8.1 or windows 10
Customer: replied 2 years ago.

Windows 8

Expert:  michelleclive replied 2 years ago.
does the printer have a lcd panel
Expert:  michelleclive replied 2 years ago.
press the Home button on the printer control panel to return to the Home menu, then select Setup.Select Network Settings. Select Confirm Network Settings, and then press the Start button to print a network status sheet. if printer does not have an lcd, Press the status sheet print button.
Expert:  michelleclive replied 2 years ago.
in the page that prints let me know what does it show for wireless status, ssid, link status and signal