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Shahid
Shahid, Technician
Category: Electronics
Satisfied Customers: 9669
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Just got new T.V my son set it up but I cannot change

Resolved Question:

Hello Just got new T.V my son set it up but I cannot change the channel Help
Submitted: 1 year ago.
Category: Electronics
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please get me the model number written on back of TV?
Thanks.
Customer: replied 1 year ago.

UE40J6300AK

Expert:  Shahid replied 1 year ago.
Thanks Sheila for TV model number info.
- Is it connected to any satellite box that has own remote control or aerial to get local channels?
Customer: replied 1 year ago.

iT IS ALL SET UP AND WORKING THROUGH SKY I HAVE CHANNEL 1 ON AND CAN NOT CHANGE IT WHEN I PRESS THE PROGRAMME BUTTON UP OR DOWN IT SAYS I HAVE NO STORED CHANNELS

Expert:  Shahid replied 1 year ago.
OK, are you pushing button on Samsung TV remote or Sky remote to change the channel?
Customer: replied 1 year ago.

HAVE TRIED BOTH

Expert:  Shahid replied 1 year ago.
OK, - Have you tried to unplug TV and Sky box power cords from wall socket OR cut the AC power on switch for 10 minutes to reset, replug back in and check?If not yet, can you try it now and reply back with the result?
Customer: replied 1 year ago.

SEEMS TO WORK NOW THANKS

Expert:  Shahid replied 1 year ago.
Excellent, glad to know that problem is resolved, please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on smiley face/star on this page then click submit/finish button so I can get credit on website for my work. Regards,Shahid.
Expert:  Shahid replied 1 year ago.
Do you need further assistance with TV issue?
Thanks.
Shahid, Technician
Category: Electronics
Satisfied Customers: 9669
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
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