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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 5613
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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My Samsung tablet has stopped working. The battery is full,

Resolved Question:

My Samsung tablet has stopped working. The battery is full, but all I get is a message to say that the processor is not responding. Can it be revived please? It is only a year old.
Eileen Bush
Submitted: 2 years ago.
Category: Electronics
Expert:  michelleclive replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.what is the model number of the samsung tab.
michelleclive and other Electronics Specialists are ready to help you
Customer: replied 2 years ago.

Sorry, I am not sure but think it is tab 6

Customer: replied 2 years ago.

It is model number GT-P5110 and S/N R22D3043PKW 16G

Expert:  michelleclive replied 2 years ago.
Thanks for the model number this is tab 2
Expert:  michelleclive replied 2 years ago.
Follow the reset steps and let me know how it goes. Press and hold down the power button for 40 seconds and then release it.wait for 2 mins before turning it back on.let it boot up and let me know if it still freezes.
Customer: replied 2 years ago.
Relist: Incomplete answer.
I didn't get an answer, just a question. My Galaxy Tab isn't working. I just get a message to say the processor is not responding. The model number is ***** and the S/N is R22D304PKW
Customer: replied 2 years ago.

Battery has drained and is now re-charging. Is this hopeful?

Expert:  michelleclive replied 2 years ago.
yes it will work and if you find any problem reply me from your email.look for justanswer email and reply me back.