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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 40290
Experience:  Electronics Engineer
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My Acer Aspire model 6920G, using Vista Premium, boots up and

Resolved Question:

My Acer Aspire model 6920G, using Vista Premium, boots up and I can log on but after about 1 minute the computer, logs itself off, shuts down and reboots again. This laptop keeps recycling.
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please which version of windows is installed on it?
And when this problem started?
Thank you
Customer: replied 2 years ago.

Vista Premium, and about 2 weeks ago

Expert:  Richard replied 2 years ago.
Thank you Barry
can you start the computer and keep tapping F8 until you get to a menu.
Once at this menu choose
Safe mode with command prompt.
It will take you to a screen you can type (will be black)
Tell me when you are there please.
Customer: replied 2 years ago.

I am there

Expert:  Richard replied 2 years ago.
Thanks
Type in
sfc /scannow
Press enter
Tell me when the scan has completed please
Customer: replied 2 years ago.

It loads numerous windows files then goes to a blank black screen for about a minute during which time I typed sfc/scannow which did not appear on the screen and then it continued to boot up and the cycle continued

Expert:  Richard replied 2 years ago.
ok, you forgot the space before the /
It is
sfc /scannow
Can you repeat the procedure and do it this way please Barry
Customer: replied 2 years ago.

I did that and it makes no difference

Expert:  Richard replied 2 years ago.
ok, from the menu, choose Safe Mode
What then happens?
Customer: replied 2 years ago.

no difference. When it does boot up it tries to load updates 3 of 3

Expert:  Richard replied 2 years ago.
what do you mean with no difference?
It starts in safe mode? Which looks different and no internet?
Or what exactly happened?
Customer: replied 2 years ago.

in safe mode. loads windows files message at bottom says please wait the it continues to boot up

Expert:  Richard replied 2 years ago.
Yes thats normal, and it then boots in safe mode, so it is now loaded correct?
Customer: replied 2 years ago.

No, same as before. continues recycling

Expert:  Richard replied 2 years ago.
Thanks
It is the internal power supply that has faulted. Its not software but a hardware issue, and that's why it keeps recycling. This now confirms it.
I am really sorry about this and you are going to have to return the computer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. If the warranty has expired, it is not a very expensive repair (around $100)
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard and other Electronics Specialists are ready to help you