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18160 GALAXY ACE 2. I AM SUDDENLY UNABLE TO DOWNLOAD CAMERA

Resolved Question:

18160 GALAXY ACE 2. I AM SUDDENLY UNABLE TO DOWNLOAD CAMERA PHOTOS ONTO MY ACER DESK TOP! I WONDER WHY?
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What exactly happens when you try to download a photo to your computer from your phone?
What goes wrong?
Customer: replied 1 year ago.

I received one message that informed the phone would not accept as there was fault described as CODE 10

Expert:  Richard replied 1 year ago.
Thanks Brian
Can you disconnect the phone from the computer.
Then remove the battery from the phone and wait 10 minutes, then connect the battery back, and power on the phone and connect it to the computer and tell me if it now connects.
Let me know the results please
Customer: replied 1 year ago.

IAM DOING THAT NOW

Expert:  Richard replied 1 year ago.
Thank you
Customer: replied 1 year ago.

removing and replacing the battery has made downloading photos happen. thanks

Expert:  Richard replied 1 year ago.
your most welcome!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Engineer
Category: Electronics
Satisfied Customers: 35380
Experience: Electronics Engineer
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