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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 35305
Experience:  Electronics Engineer
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Tv will not switch on batteries in remote have been change

Resolved Question:

tv will not switch on batteries in remote have been changed
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me the make and model of the TV please?
Thank you
Customer: replied 1 year ago.

samsang

Expert:  Richard replied 1 year ago.
ok, I do not see the model, only Samsung.
But try this please.
Unplug the TV from the power socket.
Then hold the power button On the TV for 60 seconds and release.
Wait 10 minutes, then plug the TV back into the power socket and then try to turn it on.
Let me know the results please
Customer: replied 1 year ago.

nothing has happened

Expert:  Richard replied 1 year ago.
If you press the power button on the TV itself, does it turn on Mary Anne?
Customer: replied 1 year ago.

I cannot find any power button on the tv

Expert:  Richard replied 1 year ago.
Which model Samsung TV is it?
Customer: replied 1 year ago.

UE32F5000AK

Expert:  Richard replied 1 year ago.
Thanks, ***** ***** the bottom for the switch and then look to see you have the correct little button and press it for turning the TV on.
Let me know the results please
Customer: replied 1 year ago.

the is a big button which does not do anything i have tried pressing hard

Expert:  Richard replied 1 year ago.
Thats correct.
This confirms the problem
It is the internal power board that has faulted.
I am really sorry about this and you are going to have to return the TV to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.

Thanks ,sadly I cannot find the warranty so it looks like a new tv and I dont think it is more than two years ol!! thank you for your help

Expert:  Richard replied 1 year ago.
If its less then two years old, it will be covered you would just need to contact the place you purchased it from Mary Anne.
If you need anything else at all, please let me know and please remember the service rating via the smiley faces or stars you see.
Thank you
-Richard.
Richard, Engineer
Category: Electronics
Satisfied Customers: 35305
Experience: Electronics Engineer
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