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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 40106
Experience:  Electronics Engineer
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My FinePix F660EXR will not download pictures to my computer.

Resolved Question:

My FinePix F660EXR will not download pictures to my computer. The computer simply says that there are no new photos to download. I have just downloaded windows 10 could this be the reason?
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This can be the cause of it, but first, exactly how are you trying to download the photos?
Customer: replied 2 years ago.

I am using a USB cable

Expert:  Richard replied 2 years ago.
thanks
Which version of windows are you using?
Customer: replied 2 years ago.

I have just downloaded windows10

Expert:  Richard replied 2 years ago.
Thank you, ***** ***** windows key + E and a new window opensyou see this?
Customer: replied 2 years ago.

Where do I find this key?

Expert:  Richard replied 2 years ago.
This is the windows logo button on the keyboard, to the left of the ALT key
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Richard and 3 other Electronics Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.
***@******.***

Bertie

Expert:  Richard replied 2 years ago.
Ok, thats your email, I need you to do the instructions I gave please, I have repeated these below.
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.

have done what you requested - is there a problem?

Expert:  Richard replied 2 years ago.
I need the ID and Password ***** you please so I can connect Godfrey
Customer: replied 2 years ago.

Sorry I thought I had send this information - if it is not correct then I do not know my password ***** can we go back to dealing with the original way of dealing with the problem?

Expert:  Richard replied 2 years ago.
ok no problem.
Press the windows key + E
On the keyboard
You see a window open up?
Customer: replied 2 years ago.

yes

Expert:  Richard replied 2 years ago.
ok, now connect the camera and look under computer in that window on the left.
You see the camera appear. Click on it please.
Customer: replied 2 years ago.

have done that

Expert:  Richard replied 2 years ago.
ok, now you can copy the photos directly from there.
Right click the photos you wish to copy and you can paste them anywhere you wish on the computer.
Customer: replied 2 years ago.

Ssorry there must be a problem with the camera , I have done what you said and it still tells me that there are no photos on the camera to download

Expert:  Richard replied 2 years ago.
ok, disconnect the camera
Take a photo
Then repeat and tell me if it still gives this message please.
Customer: replied 2 years ago.

Still the same message.. When connected the back of the camera does not show a photo but simply a blank screen with the letters USB and the cable sign for a UAB

Expert:  Richard replied 2 years ago.
Do you see new photos on the camera itself?
Customer: replied 2 years ago.

Yes

Expert:  Richard replied 2 years ago.
ok, restart the computer and repeat my last instructions please.
Customer: replied 2 years ago.

Still refuses to see any new photos

Expert:  Richard replied 2 years ago.
Can you connect it to another USB port on your computer please and tell me if it still does.
Customer: replied 2 years ago.

yes - no change

Expert:  Richard replied 2 years ago.
Can you put a different Memory card in the camera.
Take a photo, then connect it to the computer and tell me if you still get the error please.
Customer: replied 2 years ago.

Yes I have bought a new memory card and put it in and there is no change.

Expert:  Richard replied 2 years ago.
Do you have another computer there?
Customer: replied 2 years ago.

no - unfortunately

Expert:  Richard replied 2 years ago.
ok, I want to try to connect again.
this may be easier for you.
Click on this link, click on I Agree and run the file please.
http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=21bdccc1-964a-4f0e-a389-34c1eed0a8f1
Customer: replied 2 years ago.

DearRichie,

many thanks for all your efforts but unfortunately I have to go out now and must leave the session. I am beginning to feel that there is a problem with the camera software.

best wishes,

Godfrey