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michelleclive
michelleclive, Customer Service
Category: Electronics
Satisfied Customers: 4667
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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Which number is ***** Password? Wifi key; SN ; dLAN or SECID

Customer Question

Which number is ***** Password? Wifi key; SN ; dLAN or SECID
Submitted: 1 year ago.
Category: Electronics
Expert:  michelleclive replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.Please tell me the problem a bit more in detail, are you looking for a wifi password ***** connect your wifi device to the router?
Customer: replied 1 year ago.
No. When my wife taps into Develo on her Samsung Galaxy tablet, to get a strong WiFI signal she is asked for a password. She does not have one and cannot find a way to create one on her tablet. There are numerous numbers on the dLAN 500 device but none operates as a password.
Expert:  michelleclive replied 1 year ago.
what is the ssid \name of the router\ network name to which your computer connects
Customer: replied 1 year ago.
EUNB-GPH-DMWA-LYNB from back of plug dLAN 500BT Hub Router a9f8b5ef98
Expert:  michelleclive replied 1 year ago.
ok do you have a computer that connects to the internet
Customer: replied 1 year ago.
Yes
Expert:  michelleclive replied 1 year ago.
do you have windows or macos on the computer
Customer: replied 1 year ago.
Windows 8.1
Expert:  michelleclive replied 1 year ago.
ok..There is an optional Remote Connect Service - Quick Resolutionif you Would like me to remote connect to your computer and fix the issue - The remote service will be an additional service which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.Let me know which service would you prefer.
Customer: replied 1 year ago.
Cost please?
Expert:  michelleclive replied 1 year ago.
20$
Customer: replied 1 year ago.
OK
Expert:  michelleclive replied 1 year ago.
give me a moment..let me give you the remote link
Expert:  michelleclive replied 1 year ago.
click here Agree to the Remote Desktop Legal Disclaimer below.The Remote Desktop client file will automatically download to your computer.Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.
Expert:  michelleclive replied 1 year ago.
did you click on the link
Customer: replied 1 year ago.
YES
Expert:  michelleclive replied 1 year ago.
did it download an elsinore file
Customer: replied 1 year ago.
NO unless it has reached some other place on the computer
Expert:  michelleclive replied 1 year ago.
which browser are you using
Expert:  michelleclive replied 1 year ago.
internet explorer or chrome
Expert:  michelleclive replied 1 year ago.
please follow these steps instead
Expert:  michelleclive replied 1 year ago.
please open the website www.teamviewer.comin the page that opens click on start full version\downloadit will download a file teamviewer execlick on the file to open\run itonce its installed, the temviewer window will openlet me know the id and password ***** on left side of the window
Expert:  michelleclive replied 1 year ago.
did you install teamviewer
Expert:  michelleclive replied 1 year ago.
you seem to be offflineplease try the below whenever you are online Right-click the WiFi symbol in the system tray and select Open Network and Sharing Center.Click Change adapter settings.Right-click the WiFi adapter. ...In the WiFi Status dialog, click Wireless Properties.Click the Security tab and then check Show characters.
Expert:  michelleclive replied 1 year ago.
the characters would be the password..try entering that password ***** your galaxy and let me know if you are able to get connected to the wifi network

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