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Pete
Pete, Engineer
Category: Electronics
Satisfied Customers: 17258
Experience:  Over 16 years of experience in the Electronics and IT industries.
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Sony Bravia tv combo ..dvd won't go in

Resolved Question:

Sony Bravia tv combo ..dvd won't go in
Submitted: 1 year ago.
Category: Electronics
Expert:  Pete replied 1 year ago.
Hi there,Is there another DVD already in the slot?
Expert:  Pete replied 1 year ago.
Please confirm the model number of the combo?
Customer: replied 1 year ago.
Kdl32ex43B
Expert:  Pete replied 1 year ago.
Is it possible that there is another disc stuck inside the slot?
Customer: replied 1 year ago.
Definitely not
Expert:  Pete replied 1 year ago.
Does the disc attempt to go in, but gets pushed back out again?
Customer: replied 1 year ago.
Dvd won't even go in .....makes clicking noise when eject button is pushed
Expert:  Pete replied 1 year ago.
Ok, please try the following:1. Turn the combo off at the wall.2. Press and hold the EJECT button on the combo (not on the remote).3. Continue to hold the EJECT button whilst turning the combo on at the power supply.
Customer: replied 1 year ago.
Still clicking noises and still wont allow dvd to be inserted
Expert:  Pete replied 1 year ago.
Ok, if that reset of the DVD portion of the combo did not work then it likely has a hardware fault.The combo will need to be taken for repair, where the mechanism can be checked and any faulty parts replaced.
Customer: replied 1 year ago.
Okay.Thanks
Expert:  Pete replied 1 year ago.
Let me know if you need me to locate a repairer in your area?
Customer: replied 1 year ago.
Yes please ..we bought it from ***** ***** in aberdeen
Expert:  Pete replied 1 year ago.
Ok, then you can take it back to JL and they will send it to a Sony repair center on your behalf; or if you are far from Aberdeen then let me know your postcode and I can check if there is someone available closer to you.
Customer: replied 1 year ago.
No..JL is fine ..thanks again. Have a nice day ..Linda
Expert:  Pete replied 1 year ago.
You are welcome Linda, have a great day!Pete.
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