Hi Richard I was able to complete the hard reset through upto the phone rebooting.
When there is no sim inserted it request for one but will goes to the normal screen once I skipped the setup screens.
Yes the phone is unlocked because I inserted 2 different sims from 2 different networks. Just to add some more information when I insert an EE sim from the UK the phone recognises the network but the status is disconected. From my understanding if the phone is locked to a network it should say sim not recognise or something similar.
On the basis of the phone being programed for the Philippines only I can agree but being generally locked im not too sure as I have taken mobiles from the UK to the Philippines and has worked with no issues with all the networks. Based on a firmaware or programming issue or something similar what is your suggestion for me to do next.
The phone was purchased on its own with no contract or sim inserted. This is from a reputable store too.