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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 39394
Experience:  Electronics Engineer
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I can't move my pointer on the laptop seems to be froz

Customer Question

Hi I can't move my pointer on the laptop seems to be frozen
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Laptop and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Laptop and use the pointer.
Let me know the results please
Thank you
Customer: replied 2 years ago.

Hi did what you said started to work moving pointerror but stopped again

Expert:  Richard replied 2 years ago.
What was the error message it gave?
Customer: replied 2 years ago.

No error message just sto8

Expert:  Richard replied 2 years ago.
whats the make and model of the Laptop and which version of windows are you using?
Customer: replied 2 years ago.

Toshiba window 8

Expert:  Richard replied 2 years ago.
Thanks Press FN + F9 and check if it works, if not try FN + F5Let me know please
Customer: replied 2 years ago.

Hi tried that main screen on no pointer on right of screen fn f9 came on

Expert:  Richard replied 2 years ago.
sorry I did not completly understand your reply.
Are you saying it came back with FN + F9?
Customer: replied 2 years ago.

I lost main screen but when I press fn f9 main screen came back on but no pointer

Expert:  Richard replied 2 years ago.
ok, when did this problem start?
Customer: replied 2 years ago.

Just when I switched on tonight before working OK

Expert:  Richard replied 2 years ago.
ok, we will have to attempt a system restore.You will need to use Tab to switch between buttons ect, and space or enter to select.Power off the computerThen hold 0 (zero) and with it held down turn on the LaptopHold 0 until you get to a menu and then choose Trouble Shoot, then advance.Choose System Restore, then follow the onscreen steps to perform a restore choosing the last restore point.Let this complete and when it has, tell me please if the cursor is now working.
Customer: replied 2 years ago.

Thanks but I haven't got a clue what I am doing

Expert:  Richard replied 2 years ago.
ok... how far did you get with my instructions?