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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
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My e-mail account has been de-activated (last used 3 days ago!)

Customer Question

my e-mail account has been de-activated (last used 3 days ago!) How can I re-activate it?
I have started a new account pro tem
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please for which service this email account is for?
Thank you
Customer: replied 1 year ago.

yahoo.co.uk

Expert:  Richard replied 1 year ago.
Thanks Carole
And what is the error you get when you try to sign into your account now?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 1 year ago.

Can you help me to re-activate my old account as it has important references etc.?

Expert:  Richard replied 1 year ago.
yes, but I need you to read my messsages and reply to them please Carole.
I am waiting on you to do this please...
I will again repeat.
what is the error you get when you try to sign into your account now?
Customer: replied 1 year ago.

It just tells me my account is de-activated.& to open a new account but this means I have lost all my messages & e-mail addresses

Expert:  Richard replied 1 year ago.
can you give me the email address please, I will double check this
Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.
whats the last 4 digits of your cell that ends in 10 ?
Customer: replied 1 year ago.

2010

Expert:  Richard replied 1 year ago.
tell me the code you received please
Customer: replied 1 year ago.

FTQACFQ

Expert:  Richard replied 1 year ago.
ok, sign in using password
RichieJA16
Use Capitals where I specified.
Let me know the results please
Expert:  Richard replied 1 year ago.
did you do this?