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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 35379
Experience:  Electronics Engineer
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After Windows automatic updates last night, when I try to open

Customer Question

After Windows automatic updates last night, when I try to open Mozilla Thunderbird email I get message couldn't load xpcom.
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Which version of windows are you using?
Thank you
Customer: replied 1 year ago.

Hell Richard

Windows 7 Home Premium

Expert:  Richard replied 1 year ago.
Thank you
Can you close all programs
Click start, control panel, Programs, uninstall a Program
Click on Thunderbird then click change then repair
Let this complete and when it has, tell me if you can then open Thunderbird please
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard, Engineer
Category: Electronics
Satisfied Customers: 35379
Experience: Electronics Engineer
Richard and other Electronics Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.

823 978 736
5131

Expert:  Richard replied 1 year ago.
thank you
Customer: replied 1 year ago.

No, still wont open

Expert:  Richard replied 1 year ago.
ok, can you run Team viewer again and give me the password ***** connect please
Customer: replied 1 year ago.

5131

Expert:  Richard replied 1 year ago.
connecting

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