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Viet - Technician
Viet - Technician, Technician
Category: Electronics
Satisfied Customers: 37463
Experience:  Electronics Tech. Troubleshoot consumer electronics devices.
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I bought Microsoft Office

Resolved Question:

Hello, I bought Microsoft Office (Home & Student 2013) at the beginning of this Year. I had my computer in to Currys for repair, when it cam back they said it was unrepairable so I got a new one.
I have tried to get my Microsoft Account back on the new computer but I am having no success.
My 25 digit code is XXXXXX XXXXXXX XXXXXXXXXXX
My Account is either XXXXXXXXX XXXXXXXXXXX
Could you please help.
David XXXXXXXXXX
Submitted: 1 year ago.
Category: Electronics
Expert:  Viet - Technician replied 1 year ago.
Hi,
I'm sorry about the issue. What did Curry say?
Where did you purchase Office previously?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
I haven't asked Currys about the Office issue, because I think I know what they would say. Not there Problem
I bought Office from Currys
Yes you can do a remote session
Expert:  Viet - Technician replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=246cedce-d6f0-4950-acac-b5c7c6b2b055
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Technician and other Electronics Specialists are ready to help you
Expert:  Viet - Technician replied 1 year ago.
I have helped via remote support. If you need help with anything else, please come back any time. Thank you very much.