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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 36526
Experience:  Electronics Engineer
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I have a Samsung Galaxy 6 edge last night I got a message froma source called protectavnos

Resolved Question:

I have a Samsung Galaxy 6 edge last night I got a message froma source called protectavnosec saying they want £100pounds and I can't get rid of this message it comes on my screen every time I try to access the internet
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
We can clear this up. Go to Settings, Applications Manager
Swipe to the list of ALL so all applications are listed.
Find internet in the list, press on it and press Clear Data.
Once done, restart the phone and go to the internet and it should now be ok.
Let me know the results please
Customer: replied 1 year ago.
I have done what you said but when I press on the Internet in my applications there isn't an option to clear data my internet settings say homepage default search engine my auto fill profile manuall zoom privacy andadvanced
Expert:  Richard replied 1 year ago.
ok, your in the wrong area.
You need to please go to SETTINGS, then to APPLICATIONS MANAGER
Then you Swipe to the list ALL and there you press on Internet and will see clear data
You only went to the list of apps, you need to follow the steps exactly as I listed them please.
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