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Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 38583
Experience:  Electronics Engineer
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I am trying and failing to connect my iMac to my new Epson

Customer Question

I am trying and failing to connect my iMac to my new Epson L355. Help please
Submitted: 2 years ago.
Category: Electronics
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
What exactly happens when you try to connect the Mac to the printer?
Are you getting a specific error?
What steps have you taken?
thank you
Customer: replied 2 years ago.

I am trying and failing to connect my iMac to my new Epson L355. Help please





Already Tried:
Using the Epson Connect printer setup, pressing the wifi button, switching everything off and back on and trying again, several times. I have turned off the firewall on the iMac and tried it all again.

Expert:  Richard replied 2 years ago.
Thanks Trevor
I did see your initial message and that you are not able to, but I need a little more information please...
What exactly happens when you try to connect the Mac to the printer?
Are you getting a specific error? And if so what is the message?
What steps have you taken to solve this?
thank you
Customer: replied 2 years ago.

The epson step says it cannot find the printer! At the moment it is connected to the iMac by USB cable!

Expert:  Richard replied 2 years ago.
Thank you
Can you disconnect the printer and connect it to a different USB port on the iMac.
Then rerun the installation and tell me if it is then connected please.
Richard and 2 other Electronics Specialists are ready to help you
Customer: replied 2 years ago.

It works fine while connected by the cable but does connect with the wifi

Expert:  Richard replied 2 years ago.
ok, so the epson setup can now find the printer correct? So we are past this?
Customer: replied 2 years ago.

Tried new port and it still cannot find the printer

Expert:  Richard replied 2 years ago.
ok Trevor, I am getting confusing statements from you here
First you said
It works fine while connected by the cable but does connect with the wifi
Now
Tried new port and it still cannot find the printer
Can you clarify exactly what is now happening please....