How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Engineer
Category: Electronics
Satisfied Customers: 32076
Experience:  Electronics Engineer
32989067
Type Your Electronics Question Here...
Richard is online now

I have recently installed Windows 10 and I am now having extreme

Resolved Question:

I have recently installed Windows 10 and I am now having extreme difficulty updating my Nuvi2597LMT
Submitted: 1 year ago.
Category: Electronics
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Can you do the following please
Press the windows key + X and click on Command Prompt (admin)
A black window will open.
Type in it
sfc /scannow
press enter and when it has completed, type in
chkdsk /r
Press enter.
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Then try to do the update.
Let me know the results please
Customer: replied 1 year ago.

Hi RichieMe

I have carried out the actions described above, unfortunately to no avail.

I still can not update Garmin.

I believe it is being blocked for some reason.

Expert:  Richard replied 1 year ago.
Ok, can you give the complete message it gives please when it fails?
Customer: replied 1 year ago.

Hi Richie,

The complete message reads:

Install Failed

Garmin Express could not be installed on this computer. Try Installing again

Expert:  Richard replied 1 year ago.
ok, rather then double click the icon to install, can you right click it and select Run as Administrator please?Tell me if you still get the error
Customer: replied 1 year ago.

Hi Richie,

I'm sorry to say I still get the sme result

Expert:  Richard replied 1 year ago.
can you go to control panel, user accounts.Click on your user account and make sure that administrator is selected as the account typeTell me if it is or not please,
Customer: replied 1 year ago.

Hi,

Yes it is set as Administrator, Password *****

Expert:  Richard replied 1 year ago.
ok, create a new user account on the computer please (make sure to make it an administrator)Then restart the computer and sign in with this new user account.then in this new account try to install Let me know the results please
Customer: replied 1 year ago.

Richie hi,

I have created a new account and signed in with this account but the result is still the same when I try to update Garmin Express

Expert:  Richard replied 1 year ago.
right click on the install icon and choose propertiesthen choose compatabilityThen choose Windows 7Click ok then try to install please.
Richard, Engineer
Category: Electronics
Satisfied Customers: 32076
Experience: Electronics Engineer
Richard and 3 other Electronics Specialists are ready to help you
Customer: replied 1 year ago.

Richie Hi,

Thank you for your endeavours but I think we are flogging a dead horse here.

I believe I will have to consider a new PC.

Thank you again.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Eng. Andres

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RA/ratonxi/2012-1-3_151146_1.64x64.png Eng. Andres's Avatar

    Eng. Andres

    Engineer

    Satisfied Customers:

    68
    Electronic Eng. Electronics Specialist. Circuit designer
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    Technician

    Satisfied Customers:

    1
    ASET Electronics
  • http://ww2.justanswer.com/uploads/ET/eter/2016-7-21_174524_pete.64x64.jpg Pete's Avatar

    Pete

    Engineer

    Satisfied Customers:

    789
    Over 16 years of experience in the Electronics and IT industries.
  • http://ww2.justanswer.com/uploads/SH/ShahidSony/2013-9-1_3122_Shahidb1a.64x64.jpg Shahid's Avatar

    Shahid

    Technician

    Satisfied Customers:

    575
    I have been repairing electronic gear since 1993 as a qualified Sony tech
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Technician

    Satisfied Customers:

    68
    13+ Years of Computer and Electronics Experience. Current Company Owner as an IT Specialist in FL.
  • http://ww2.justanswer.com/uploads/ZB/zbkai189/2013-8-23_0421_Untitled.64x64.jpg Dan T.'s Avatar

    Dan T.

    Master Technician

    Satisfied Customers:

    8
    USAF trained; currently teaching electronics for the DoD.
  • http://ww2.justanswer.com/uploads/SI/simitpatel/2013-8-22_6857_simit.64x64.jpg simitpatel's Avatar

    simitpatel

    Customer Service

    Satisfied Customers:

    6
    I have 10 years working with electronics.